The Low and High Ends of Corporations and Customer Service
In today's New York Times, there is a report of a successful lawsuit against Abercrombie & Fitch by former employees who felt they were required to buy Abercrombie clothing while working there. Abercrombie claimed that they were not required, yet employee practices said otherwise. As the suit's resolution pointed out, employees were discouraged from wearing non-Abercrombie clothing so that they were pretty much forced to buy company clothing as an unwritten dress code. Look for similar lawsuits in the works right now against stores like The Gap, which also claims to not be doing what Abercrombie claimed it was not doing--before losing their lawsuit.

Customer service can sometimes suck these days. I was in the Bernhard Center's McDonald's earlier today when I ordered an egg mcmuffin. No big deal; I order these practically every day. His response was: "do you want eggs on it?" I was dumbfounded but smiled and said, "Yes, it's an egg mcmuffin." So I got back to my chair to start eating my egg mcmuffing when I noticed there was a huge piece of sausage on it. I brought it back and stated that I had ordered an egg mcmuffin. Samaaa (or some name like that...I only caught it in glancing) said I did not order an egg mcmuffin, and that he had done my order correctly. I stated I had. He adamantally claimed I had not. I said, "look, I know what I ordered." And then he started getting snippy with me. I said, "look, I eat here every day, and I eat the same thing every day." He continued to get snippy and adamant about the whole thing. Meanwhile, the manager, who has taken my order practically every day was just kind of watching out of the corner of his eye and obviously just didn't want to get involved. Finally, I said, "fine. Just give me my money back." So, he gets up on some kind of high horse and says he can't give me a refund cause I had already started drinking my orange juice (which was at my table with a straw in it). I said just give me my money back. He then goes through, creates a refund, and then refuses to give it to me unless I personally go back to my table, grab my orange juice and then bring it back to him. So I do. And I get a refund.

I then turn to the manager and say I want to speak to him. He said okay, but he was waiting on a customer. So, instead of actually finishing with that customer, he takes four more customers until the line is completely gone and THEN comes over to talk to me. His whole thing after hearing what happened, is "sorry that happened."

Needless to say, I will never eat in that place again. I am so sick and tired of being treated like crap in environments because someone actually thinks they are doing you a favor by serving on you. I have NEVER in my life as a customer ran into a situation where a clerk argues with a customer.

That's the start of my day.

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