Securus Technologies serves more than 3450 companies operating within the law enforcement, public safety and correction agencies, as well as over 1.2 million inmates across North America. The company offers emergency response, public information, incident management, biometric analysis, inmate self-service and numerous others, with the objective of making the world a safer place to live.
Securus Technologies won a Gold Stevie Award in the 11th annual Stevie Awards for the 2017’s best customer service training department. This award must have earned the company a stellar reputation thanks to its ability to offer world class customer service. This is mainly because, the Stevie Awards for Sales and Customer service are considered to be top honors in the world for business development, sales professionals, and contact center and customer service. The awards were presented at Caesars Palace, Las Vegas, Nevada, on February 24, with over 650 executives from around the world in attendance.
Another thing that will put Securus Technologies in good books with all the interested parties is the fact that it emerged the winner out of 2300 nominations – an increase of about 10 percent compared to 2016. The list of finalists was developed based on the average scores of 77 professionals from all walks of life that were acting independently. Just like the senior VP of operations, Danny de Hoyos said, it is truly a great thing when independent experts recognize the efforts a company is putting towards offering top-notch customer service.
Undoubtedly, the sales and customer service category is one of the most competitive as well as the fastest growing program in the Gold Stevie Awards – according to the founder and president of the Stevie Awards, Michael Gallagher. The Stevie Awards are usually responsible for planning a couple of the leading business awards programs in the world, including the American business awards, and international business awards. Therefore, it shouldn’t be difficult to understand why this win by Securus Technologies places it on the world map as far as customer service is concerned.