Working With Securus Technologies to Keep Our Prison Safe

When you work as a prison guard, you understand that each day could be your last because of the violence taking place on a daily basis behind those walls. To make matters worse for us, the inmates outnumber us 4:1 in most cases, and many of them have such a hatred for authority that they would gladly take a swipe at us if possible. As tight as we run the ship, if you begin to add weapons or drugs into the mix, you turn the dangerous to deadly in the blink of an eye.

 

Securus Technologies is responsible for the new inmate phone monitoring system we use, and it allows us to pay closer attention to what the inmates are talking about on the phone. The CEO of the company, Richard Smith, says his Dallas-based company and all employees work towards the single objective of making our planet safer. The system does the work of many officers, now giving us the chance to be in two places at the same time so we can start to tighten things up within these prison walls.

 

Once I was a little more familiar with how the LBS software worked, I listened more intently to when the inmates talked about contraband. What we discovered was quite shocking for all my fellow officers. There were times the system would pick up on calls when the inmates were chattering about who would bring the drugs to them via the visitor center. Then we discovered times inmates talked about having drugs hiding in their cells that they used after lights out. One call even pointed to where in the yard inmates were hiding weapons to be able to access them in a seconds notice.

 

We have used the call system to really tighten up security and make our prison safer too.

 

Securus Technologies Won the 2017 Stevie Awards in the Sales and Customer Service Category

Securus Technologies serves more than 3450 companies operating within the law enforcement, public safety and correction agencies, as well as over 1.2 million inmates across North America. The company offers emergency response, public information, incident management, biometric analysis, inmate self-service and numerous others, with the objective of making the world a safer place to live.

 

Securus Technologies won a Gold Stevie Award in the 11th annual Stevie Awards for the 2017’s best customer service training department. This award must have earned the company a stellar reputation thanks to its ability to offer world class customer service. This is mainly because, the Stevie Awards for Sales and Customer service are considered to be top honors in the world for business development, sales professionals, and contact center and customer service. The awards were presented at Caesars Palace, Las Vegas, Nevada, on February 24, with over 650 executives from around the world in attendance.

 

Another thing that will put Securus Technologies in good books with all the interested parties is the fact that it emerged the winner out of 2300 nominations – an increase of about 10 percent compared to 2016. The list of finalists was developed based on the average scores of 77 professionals from all walks of life that were acting independently. Just like the senior VP of operations, Danny de Hoyos said, it is truly a great thing when independent experts recognize the efforts a company is putting towards offering top-notch customer service.

 

Undoubtedly, the sales and customer service category is one of the most competitive as well as the fastest growing program in the Gold Stevie Awards – according to the founder and president of the Stevie Awards, Michael Gallagher. The Stevie Awards are usually responsible for planning a couple of the leading business awards programs in the world, including the American business awards, and international business awards. Therefore, it shouldn’t be difficult to understand why this win by Securus Technologies places it on the world map as far as customer service is concerned.

Securus Corrects Inaccuracies in Global Tel Link’s (GTL) Press Release

Securus Technologies is a standout amongst the most proficient suppliers of criminal & civil justice innovation solutions within the United States. The organization, through their main goal, has worked to enhance public safety, investigations and monitoring. As indicated by a current medicinal release, the organization has issued various redresses to GTL in a public statement.

As indicated by the organization, GTL has official statements which are misleading and inaccurate, consequently, Securus Technologies working to get them corrected in the right strategy. Since Securus discovered these statements plainly deceptive to the public, they have looked to have the issues redressed in the most appropriate way. The primary objective for the released press release is to have the organization revise cost of their deceptive statements.

GTL knows about the way that the court procedures are exceptionally long. Actually, the legitimate methodology will end up devouring of dollars. In addition, it may take numerous years to have the court case decided. Thus, the Securus does everything possible to scrutinize the validity of the organization to deal with the lawful issues influencing the organization in the most ideal ways. With regards to the best benefits of the organization, Securus is stressed over the choice the organization has made over the case in the event that it has any sense concerning time and cash. As a result of good monetary practices, the organization is especially eager to drop the court case and take after the best lawful strategies to have their cases dropped.

Richard A. Smith, while responding to the official statement issued by GTL, said that he would be glad to notice that the organization works to reinstitute their innovation concerning their GTL heat off test toward towards the ending of the season. However, it is great that the Securus organization is working towards sustainability in ensuring that the predicaments are handled in a credible manner.

 

Multi-State Campaign Signifies The Importance Improved Of Inmate Calling Features

Securus Technologies has taken a multi-state initiative to bring their customer’s a video chat service sponsored by Vimeo. This interactive feature is currently being used by 160,000+ customer’s nationwide. Video chatting is a technologically advanced feature that allows inmates and their families to talk over the internet. PRN Newswire reported, Securus Technologies is one of the fastest growing inmate calling network providers in the industry because of their video chatting initiative. Securus is committed to spreading the word on saving inmate’s families time and money. Say goodbye to public transportation or arranged commute to and from a correctional facility.

 

Securus Technologies is well known, for being a leading inmate regulation network with monitoring and surveillance. They work closely with the Public Utility Commission to regulate correctional calling. A recent fourth quarter audit caught irregularities with Global Tel-Link that allowed free inmate calls in Louisiana for a limited time. Securus has also received certification 1 that will give them international coverage. Thousands of men and women know the Securus name is backed with service excellency. You’re invited to visit their secure website for more details and promotional offers today.

 

Securus Technologies Features

 

Telephone Pay Options

 

Imagine being able to get all of your calling features conveniently over the phone because Securus makes it a reality. You never have to leave home by using your valid debit or check card from your landline or smartphone.

 

Inmate Voicemail

 

Inmate voicemail features are available to inmates through their commissary as a personalized feature. Loved ones can leave inmates a message to retrieve at their own discretion. Voicemail features allows inmates to prepare for a life outside of the facility including a job search inquiry. Leave a message for an inmate with important details when you want.

 

Securus gives away free calls

Louisiana is a beautiful state, but unfortunately, the state has been the victim of several horrible natural disasters. Over the last decade, hurricanes, flooding, and other terrible events have shocked the world and left many people throughout the state without a home. Millions of dollars in aid and support have been given to the Louisiana region already, but one group has gone overlooked. Louisiana has a significant prison population, and while these prisons have been secured to prevent the flood waters from coming in, many prisoners still fear for the safety of their friends and family. Prison calls are expensive; so many inmates are hesitant to make a call.

 

Securus is one of the top prison communications companies in the country. They operate phone lines in many state prisons, and they oversee millions of calls each day. When they first noticed the flood waters rising in Louisiana, Securus knew they had to take action. Securus recently announced that prisoners in Louisiana would receive free phone calls.

 

Securus wants prisoners to connect with friends and family to ensure that they are completely safe during this trying time. Each prison within the Louisiana state prison system will receive one free call a day until the flooding is finished. Securus estimates that it will connect 250,000 calls through this program. The total value of these calls will be around $300,000. To further help prisoners during this trying time, Securus is making a donation to the inmate welfare fund of $50,000. They hope that their efforts will go a long way towards helping inmates recover from this flood.

 

The Louisiana flooding is a horrible tragedy, but it is also a fantastic opportunity for the nation to come together. Securus is doing their part to ensure a brighter tomorrow for people throughout Louisiana. They hope each prisoner takes advantage of this new opportunity.